FAQ

 

I just ordered a product. How long does it take to receive it?

All our products are made to order so once we receive your order, we will start the creation! A Metropolitan Box generally takes about 7 days from start to finish but we will stay in touch with you throughout the entire process so you can see the progress.

 

I just received my box. What do I do now?

Congratulations on your purchase of a Diskreshen Stash Box! The finish on your box requires about 21 days to cure completely so during the first 3 weeks after receiving your box, try and avoid cleaning it or subjecting it to unnecessarily heavy use.

 

 How do I care for my product?

Diskreshen wood products do not require any special care other than keeping them clean and dry. Clean with a water damp rag, ensuring to always avoid furniture polishes, dusting sprays or soap oils. For tougher cleaning, try a drop of detergent or a bit of vinegar.

If you should spill liquids on it, wipe dry as soon as possible with a dry, non-abrasive rag or paper towel.

Avoid exposing your products to extremes in temperature or humidity as this may cause the wood to warp and/or shrink/swell. Diskreshen wood products are not meant to be kept outdoors.

 

What about shipping?

Diskreshen prides itself on being a 100% Canadian business, with each box being constructed entirely by skilled craftsmen. There are no CAD machines or robots or outsourcing!

As such, it depends entirely on how many orders we have on the go at the time of your order but we strive to have each order completed and mailed out to you within 10 days of your order being received.

At present, all orders are shipped by Canada Post from Calgary, Alberta, Canada. When you reach the payment page, you will be presented with different price/service/time options.

Average shipping cost to anywhere in Canada is around $20. Shipping to the United States is a little bit more, with the average cost around $25.

Your exact shipping charges will be calculated on check-out.

 

Will everyone know what I ordered when it arrives?

No, we're not called Diskreshen for nothing. You will receive your order in a nondescript cardboard box with no markings as to what is in it.

 

Why does the box I received look different from the one I viewed online?

Each stash box is made entirely from hardwood, and as no two pieces of wood are ever the same, there will naturally be variation in each box. The stash box you receive truly is one of a kind.

 

Do you do custom orders or different sizes?

Yes, we do! If you see a product you like but want a different color or wood species than what is offered, send me a message and I can probably make it happen. The rolling tray lid is only available on the Metropolitan Box but if you want a different sized box, I can build it for you, just without the rolling tray lid.

 

Are your products really all hardwood?

Yes! Top, bottom, sides ...each piece is 100% solid hardwood. No veneers, plywood or particle board were used in the construction of any of our products. As such, you may find that your wooden product changes slightly over time. Extended periods of sunlight may lighten or darken the finish and sudden swings in humidity may cause parts of it to shrink or swell. No need to worry as this is all normal and natural for real wood products. See above for proper care of your Diskreshen Stash Box.

  

Are your products in any stores?

No, because of the highly customized nature of our products, we do not stock them in any stores. The only place you can purchase a genuine Diskreshen product is right here!

 

Do you offer wholesale pricing?

No, we do not offer wholesale pricing on any of our products. However, if you are interested in carrying any of our products in your online store or would like to represent us, we do have the Diskreshen Affiliate Marketing Program. You can find more information here.